Privacy Policy

Effective Date: July 15th, 2026
Last Updated: July 15th, 2026

Old Flame Laser LLC (“Old Flame Laser,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, communicate with us, schedule an appointment, submit a consultation request, or otherwise interact with our services.

By using this website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Your name
  • Email address
  • Telephone number
  • Mailing address
  • Appointment preferences
  • Treatment interests
  • Information submitted through consultation or contact forms
  • Photographs or information about a potential treatment area
  • Health, medication, skin, or treatment-history information you choose to provide
  • Messages, questions, reviews, and other communications
  • Payment and transaction information
  • Marketing and communication preferences

Please do not submit sensitive medical information through a general website contact form unless the form specifically asks for it and is intended for that purpose.

Information Collected Automatically

When you access our website, we and our service providers may automatically collect information such as:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring website
  • Pages viewed
  • Links clicked
  • Date and time of access
  • Approximate geographic location
  • Website interaction and performance data

This information may be collected through cookies, pixels, tags, log files, analytics tools, and similar technologies.

2. How We Use Information

We may use collected information to:

  • Respond to questions and consultation requests
  • Schedule, confirm, reschedule, and manage appointments
  • Provide requested services
  • Evaluate whether a service may be appropriate
  • Communicate treatment preparation and aftercare information
  • Process payments and maintain transaction records
  • Send appointment reminders
  • Provide customer support
  • Improve our website, services, and client experience
  • Understand website traffic and usage
  • Maintain website security
  • Detect fraud, misuse, or technical problems
  • Send promotional communications when permitted
  • Comply with legal and regulatory obligations
  • Establish, exercise, or defend legal claims

We will not use information submitted for treatment purposes to make unrelated marketing decisions without appropriate permission.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand website traffic, measure marketing performance, and improve functionality.

Cookies may include:

Essential cookies: Necessary for core website functionality and security.

Analytics cookies: Help us understand how visitors use the website.

Advertising cookies: May help measure advertisements or deliver relevant marketing.

Preference cookies: Remember selections or settings.

You may adjust your browser settings to block or delete cookies. Disabling certain cookies may affect website functionality.

Where legally required, we may provide a cookie-consent tool that allows you to manage nonessential cookies.

4. Analytics and Advertising Services

We may use third-party tools such as Google Analytics, Google Ads, Meta Pixel, or similar services to understand website use and evaluate advertising performance.

These providers may collect information about your device and interactions with our website. Their processing of information is governed by their own privacy policies.

We should only list analytics or advertising platforms in the final policy if they are actually installed on the website.

5. Appointment Scheduling and Client Management

We may use third-party scheduling, payment, customer-management, email, or text-messaging platforms to manage consultations and appointments.

Information submitted through those services may be processed by the applicable provider on our behalf. These providers may maintain information according to their own terms, privacy policies, and retention practices.

Potential providers should be listed here once confirmed:

  • Scheduling platform: [PROVIDER]
  • Payment processor: [PROVIDER]
  • Email provider: [PROVIDER]
  • Text-message provider: [PROVIDER]
  • Client-management platform: [PROVIDER]

6. Payment Information

Payments may be processed through a third-party payment processor.

Old Flame Laser may not directly receive or store full payment-card numbers. The payment processor may collect payment information, billing details, and transaction data according to its own privacy policy and security practices.

7. Text Messages and Email Communications

When you provide your telephone number or email address, we may use it to communicate about:

  • Consultation requests
  • Appointment confirmations
  • Appointment reminders
  • Schedule changes
  • Treatment preparation
  • Aftercare
  • Client-service matters

Marketing emails or text messages will be sent only as permitted by applicable law and based on the permissions you provide.

You may unsubscribe from promotional emails by using the unsubscribe link included in the message. You may opt out of promotional text messages by replying STOP.

Opting out of marketing does not prevent us from sending necessary service-related messages about an existing appointment or transaction.

Message and data rates may apply.

8. How We Disclose Information

We may disclose information to:

  • Website hosting and maintenance providers
  • Scheduling and client-management providers
  • Payment processors
  • Email and text-message providers
  • Analytics and advertising platforms
  • Professional advisers, including attorneys and accountants
  • Insurers
  • Government agencies or law-enforcement authorities when legally required
  • A successor or acquiring business in connection with a merger, sale, restructuring, or transfer of assets

We may also disclose information:

  • With your consent
  • To complete a transaction or provide a requested service
  • To protect the rights, property, safety, or security of Old Flame Laser, our clients, or others
  • To investigate fraud, misuse, or unlawful conduct
  • To comply with a subpoena, court order, legal process, or regulatory requirement

We do not sell personal information for money.

The company should separately confirm whether any advertising or analytics activity could legally qualify as “selling,” “sharing,” or targeted advertising under privacy laws applicable to visitors in other states.

9. Health and Treatment Information

Information about your health, medications, treatment history, skin, or treatment area may be sensitive.

We use this information to evaluate services, support client safety, provide treatment, maintain records, and comply with applicable obligations.

Old Flame Laser’s privacy obligations may differ depending on the nature of the business, the services provided, the types of transactions conducted, and whether the business qualifies as a covered entity or business associate under HIPAA. HIPAA applies only to specified covered entities and business associates, not automatically to every company that collects health-related information.

A separate client privacy notice, informed-consent document, or record-handling policy may be required depending on the clinic’s legal and operational structure.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. You submit information electronically at your own risk.

If you believe your information has been compromised, contact us promptly.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide services
  • Maintain treatment and business records
  • Complete transactions
  • Resolve disputes
  • Enforce agreements
  • Meet insurance, accounting, tax, regulatory, and legal obligations

Retention periods may vary depending on the type of information and the reason it was collected.

12. Your Privacy Choices

Depending on where you live and the laws applicable to Old Flame Laser, you may have the right to request:

  • Access to personal information
  • Correction of inaccurate information
  • Deletion of certain information
  • A copy of certain information
  • Withdrawal of consent
  • Opt-out from certain marketing
  • Information about how data has been disclosed

These rights may be limited by legal, medical-record, accounting, fraud-prevention, or other legitimate retention requirements.

To submit a request, contact us using the information below. We may need to verify your identity before completing a request.

13. Children’s Privacy

This website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 through the website.

Services for minors may require the involvement and written consent of a parent or legal guardian.

If you believe a child has submitted personal information without proper authorization, contact us so that we can review and address the request.

14. Third-Party Websites

Our website may contain links to third-party websites, social-media platforms, maps, scheduling tools, or payment services.

We do not control and are not responsible for the privacy, security, content, or practices of third-party services. Review their policies before submitting information.

15. Social Media

Information you submit through public social-media pages, comments, reviews, messages, or posts may be visible to the public or processed by the applicable social-media platform.

Do not post private health or treatment information publicly.

16. Before-and-After Photographs and Testimonials

We will not publicly use identifiable treatment photographs, testimonials, or personal treatment information without the permission required by applicable law and our client authorization procedures.

Any consent for photography, testimonials, or marketing should be documented separately. Agreeing to receive treatment should not automatically constitute permission to use a client’s image or story for marketing.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When changes are made, we will revise the “Last Updated” date at the top of this page. Material changes may also be communicated through the website or by another reasonable method.

Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised policy.

18. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Old Flame Laser LLC
1624 Tower Grove Avenue
St. Louis, MO 63110

Email: info@oldflamelaser.com
Phone: (314) 666-0242